Mobile Browser Support and Limitations
Overview
Workflow has limited support for mobile browsers. While you can view and read comments on mobile devices, you cannot view creative work like websites, images, videos, or Figma files on most mobile browsers.
Workflow works on all modern desktop browsers, including Chrome, Firefox, Edge, and Safari.
Here's what works and what doesn't on mobile devices.
What works on mobile browsers
Mobile browsers support limited functionality in Workflow:
Comment viewing
You can view and read all comments left by team members and reviewers on mobile devices. The sidebar displays:
Comment threads with replies
Comment text and attachments
Commenter names and timestamps
Resolved and unresolved comments
Video recording (limited)
Some mobile browsers support video recording functionality:
Safari on iOS/iPadOS: Version 14.5 and higher
Chrome for Android: Latest versions
Samsung Internet: Version 5 and higher
Video recording on mobile has stricter limitations than desktop. Keep recordings under 15 minutes for best results due to browser memory constraints.
For detailed video recording troubleshooting, see Troubleshooting video recording and transcription issues.
What doesn't work on mobile browsers
Viewing creative work (iOS)
iOS mobile browsers cannot view creative work including:
Live websites
Images and designs
Videos
Figma files
Photoshop files
PDFs and presentations
When you try to view creative work on iOS mobile browsers (iPhone or iPad), you'll see:
"Websites are not supported on iOS mobile devices. Open the sidebar to view comments and details."
Viewing live websites (Android)
While Android browsers have better support than iOS, live website viewing on Android mobile browsers is not officially supported. You may experience:
Layout issues or incorrect rendering
Interactive elements not working properly
Performance problems on complex sites
Best practice: Always review creative work on desktop browsers for the most accurate and reliable experience, regardless of whether you're using iOS or Android.
Recommended workflow for mobile users
If you receive a notification about new work or comments while on mobile:
Open the link on mobile to quickly read comments and context
Switch to desktop when you need to view the creative work itself
Leave your feedback from desktop where you can see the full work
Mobile access is designed for staying informed and keeping up with conversations, not for conducting full creative reviews.
Browser recommendations
For viewing and reviewing creative work
Use desktop versions of:
Chrome: Version 49 and higher
Firefox: Version 29 and higher
Edge: Version 79 and higher
Safari: Version 14.1 and higher (macOS)
For quick comment viewing on mobile
Any modern mobile browser works for viewing comments:
Safari (iOS/iPadOS)
Chrome (Android/iOS)
Samsung Internet (Android)
Firefox (Android/iOS)
Troubleshooting
Symptom | Likely Cause | Resolution |
|---|---|---|
"Websites are not supported on iOS mobile devices" error | You're trying to view creative work on an iOS mobile browser | Switch to a desktop browser to view the work. You can still view comments in the sidebar on mobile. |
Creative work won't load on Android mobile | Mobile browsers have limited support for creative work viewing | Switch to a desktop browser for the best experience. Mobile viewing is not officially supported. |
Sidebar shows "Comments" but canvas is blank on mobile | This is expected behavior on iOS mobile browsers | Read comments in the sidebar on mobile, then switch to desktop to view the creative work when you're ready to review. |
Can't leave comments on creative work from mobile | You can't see the creative work to place comments accurately | Switch to desktop to view the work and leave positioned comments. You can leave sidebar messages from mobile. |
Video recording fails on mobile after a few minutes | Mobile browsers have memory constraints that limit recording length | Keep mobile recordings under 15 minutes. For longer feedback, use a desktop browser or split into multiple recordings. |
Limitations
No creative work viewing on iOS mobile: iPhone and iPad browsers cannot display websites, images, videos, or any creative assets
Limited Android support: Android mobile browsers may load creative work but this is not officially supported and may have issues
Tablet devices affected: iPads and Android tablets have the same limitations as phones when using mobile browsers
No workaround available: iOS browser restrictions cannot be bypassed; desktop browsers are the only solution
Comments remain accessible: You can always view comments on mobile, regardless of device or browser
Why desktop is required
Workflow uses iframes and advanced browser features to display creative work accurately and enable precise commenting. Mobile browsers, especially on iOS, have strict security policies and resource limitations that prevent these features from working reliably.
Desktop browsers provide:
Full iframe support for embedding websites
Better performance for rendering large images and videos
Accurate viewport sizing for responsive design testing
Stable memory allocation for long review sessions
Mobile notifications work perfectly: You'll still receive email notifications about new comments and versions on mobile. Click the links to read comments quickly, then review the actual work when you're back at your desktop.
What's next
Learn what reviewers see when accessing Workflow: What Reviewers See
Understand how to leave feedback: Feedback
Troubleshoot video recording on mobile: Troubleshooting video recording and transcription issues
Getting help
If you have questions about mobile browser support or need help accessing Workflow on desktop, contact [email protected].